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WebHank Kolb Director Quality Assurance Harvard Case Solution & Analysis Home >> Marketing HBS Case Solutions >> Hank Kolb Director Quality Assurance Designed to introduce the systemic quality and complexity of the problems with the quality. The use of a new director, quality control, and the opening of a quality problem. WebHank Kolb, Director, Quality Assurance Hank Kolb was whistling as he walked toward his office, still feeling a bit like a stranger since he had been hired four weeks before as director-quality assurance. All that week he had been away from the plant at a seminar given for quality managers of manufacturing plants by the corporate training ... WebThe little pressure is the major issue and for the safety of plant and staff, it is necessary for the director of quality assurance to resolve the problem. Current Situation The … lyn heslop