WebThis is known the Net Promoter Score question or the recommend question. Respondents are grouped as follows: Promoters (score 9-10) Passives (score 7-8) Detractors (score 0 … WebNov 16, 2024 · The companies rated in Forrester’s survey had Net Promoter Scores that range from -35 to 59. The average Net Promoter scores for each of the 14 industries range from single digit negative...
Customer satisfaction: NPS by industry U.S. 2024 Statista
WebJan 18, 2024 · This statistic looks at the net promoter score (NPS) of telecommunication service providers in the United States in 2015/2016. Consumer Cellular (Wireless Carrier) … WebJan 14, 2016 · Those customers who respond 9 or 10 are considered Promoters, those who score 7 or 8 are Passives, and the rest scoring 0-6 are Detractors. The Net Promoter Score ( NPS) is then simply the percentage Promoters minus the percentage Detractors, which gives a number between -100 and +100. river deck new smyrna beach
Companies That Use NPS Bain & Company
WebTop brands achieve a good net promoter score (NPS) by benchmarking against industry standards and improving CX by raising the bar. 30+ industries and their average NPS scores are listed below for benchmarking your brand, according to a recent Retently study: Digital Marketing Agencies: 57 Tablet/Computers: 43 Consulting: 62 WebThe Net Promoter Score (NPS) is the key metric of the Net Promoter System. It is measured by asking "the ultimate question" that allows companies to track promoters and detractors, producing a clear measure of an organization's performance through its customers' eyes. Bain analysis shows that sustained value creators—companies that achieve ... WebJun 1, 2024 · The overall Net Promoter Score for clients of staffing firms has risen significantly, moving from -2% in 2024 to 31% in 2024. This is the highest level of satisfaction seen in the staffing industry since the last recession, and the jump in 2024 is likely similarly correlated to the economic disruption caused by COVID-19 that we’ve seen … river dee community church